RETURNS AND REFUND

Returns & Refund

7 Day Return Policy

We would like to keep you happy, convenient and hassle-free to Enjoy the item you bought from us, We want you to know you can return easily almost all product with in 7 days of purchase.

  • Product should not to be open box.

it should to be in original state and condition when purchased and received.

  • We’re unable to refund or exchange if product is not as originally given.
  • While certain items are not returnable unless there is a problem with their quality.
  • Return policy will not be accept for any kinds of Software /Games / Titles, Gift Cards, Accessory, Jewellery, Perfume, Beauty and Garment category.
  • Stock return confirmation is purely management decision,
    After return stock to our office and Management confirmation of return it will take 2 to 3 working days to refund the amount into same card.
  • If paid by credit card; then will return to your credit card account only.
  • If paid by Debit card; then will return to your Debit card account only.

If the item arrives dead/faulty

If your item is faulty or not in working condition due to a product defect or not functioning as it is supposed to – then you can still return it. We will arrange a pickup of the item to be returned to the seller. The seller will check the complaint and see if it is genuine. Upon their confirmation, we will process the refund to customer with the same payment mode like if you paid by your credit / debit card or you paid by cash.

Within 7 days of receiving the item(s):

If you wish to return the item after receiving it, you have up to seven (7) days to do so, so long as the item is in the same condition as received and with the original packaging intact.

We understand that sometimes you might change your mind on a bought item, If after making the purchase online and you still have not received the item, you could still cancel your order. If you have paid through electronic means (Credit or Debit card, other payment cards) then the money would be refunded, but due to individual card providers, the amount may take time to reflect in your card statement.

In all circumstances you can contact the Customer Service Team through the Contact Us page for a return of an item or refunds.

The item will be checked for the packing conditions and if it is still in sellable condition, the money will be refund back to you.

If any kinds of Bank charges to revert amount, it will be deducting from your side.

Shipping fees will be deducted from customer only.

After 7 days from receiving the item(s):

If there is nothing wrong with the item and you just want to return it, we will arrange such a return however that is dependent on their acceptance and policies. If its unique item, which is just order for you as per your demand only then not possible, If it is regular sellable item then will take minimum 20% of product invoice value and we will return remaining money if cash or credit/ debit card.

If item is not working, we will send it to our supplier / manufacture for replacement product for customer or else we will make sure it’s properly service and working unit(s)

Refund

Shipping fees will be deducted from the amount, but you will receive a refund for the balance. So basically if it is a return because you have simply changed your mind then the shipping fees will be retained by IndiBay.com and we just refund you amount paid for the item(s).

You will be refunded the shipping fees for returned items not in proper working condition or faulty and/or defective.

Guarantee and/or Warranty is offered on items sold on IndiBay.com

There are different types of supplier with IndiBay.com and hence different Warranty offers. Please read the offer note / remark against each item listed carefully to understand policies and procedures. If the item(s) bought is from IndiBay.com is not responsible for those items however as a buyer you have several recourses for any complaints in regards to individual supplier product.

As per our suppliers all most all products sold on IndiBay.com are brand new and 100% genuine.

wherever mention Refurbish product – it has 7 days to 30 days’ warranties as per supplier commitment, for this Refurbish stock we do not take any responsibility we try to provide satisfactory service to customer.

Contact Details:

Company Name : Indibay Trading LLC

Mobile : +971 58 577 7255

WhatsApp: +971 58 577 7255

Office Working Days:(Monday – Saturday)

Office Time: 9:00am to 9:00pm

Sunday is OFF

Web: www.IndiBay.com

eMail: [email protected]

eMail: [email protected]

email: [email protected]